Sergei Tislenkov

Grew the content creator partnership program from 170K combined yearly views to over 2M.

Collaborated with Business Development to launch a revenue sharing program that grew web store revenue by 7% in two months.

Built automation tools that cut 2‑12 hours of weekly manual work for daily gifts, surveys, and creator applications.

Collaborated on a new content calendar which improved our KPIs, including views and engagement, by 73%.

Owned the launch of a major game overhaul and fixed negative initial reception (expected -50% net sentiment, achieved +13%).

Analyzed community sentiment weekly and delivered actionable reports that guided product priorities.

Led a team of 12 volunteer moderators, defining roles, schedules, and incentive programs.

Created and executed a monthly content calendar for Mighty Party and Auto Brawl Chess, increasing post frequency by 30%.

Orchestrated volunteer community translation teams for nine languages, cutting down on overall translation costs by 15%.

Ran bi-weekly beta tests, establishing a streamlined bug‑reporting workflow that cut QA turnaround time.

Created custom scripts to save around 8 hours weekly.

Increased the core community’s engagement via social media activities and challenges, including player-made puzzles and challenges.

Managed a Steam game launch from scratch to several thousand wishlists in less than a week for a self-published title.

Mentored and onboarded a new community manager, ensuring seamless transition and maintaining engagement metrics.

Trained two new Community Managers in summer 2024 to take over the responsibilities and expand our reach by opening our presence on new platforms (Facebook Groups, YouTube, X/Twitter).

Responded to emails and Discord tickets. Maintained an average of 60 minute SLA on first contact and CSAT of 78%.

Made automated ZenDesk macros and triggers that deflected 15% of common customer queries.